CV Profile No.101985

Experience in the following industries :

• Import-export business
• Research and development
• Tourism, leisure activities
• Transport, logistics, postal services

Professional experience

• Internship
• Higher School of Economics
• 09.2020 - 06.2021
• I Worked on the Digital Transformation of Education Field Project and learned new skills and applied them to daily tasks, improving efficiency and productivity. ● I participated in establishing new business plans in the pandemic era. ● I participated fully in developing innovative sales and marketing strategies to facilitate online business expansion. ● I worked with the team to oversee business-wide changes to modernize procedures and organization. ● Worked to align the objectives of the company mission to increase revenue, profit and business growth. ● Researched, proposed and implemented vendor agreements to decrease costs and improve services.

• Client Operations Manager
• Bollore Logistics Tanzania Limited
• 08.2018 - 04.2019
• ● Prepared and presented proposals and coordinated business negotiations with customers ● Managed business operations (local import) and partnered with vendors and suppliers while effectively budgeting and managing the local import budget by 100%. ● Coordinated and ensured accurate billing to the customer by 100% ● Managed special projects and utilized target audience data and market trends to market company’s products. ● Communicated among unit staff and organization leadership, reducing miscommunications and missed deadlines. ● Assessed supplier quality to maintain tight cost controls and maximize business operational performance. ● Assisted in recruiting, hiring and training of team members. ● Trained and guided team members to maintain high productivity and performance metrics.

• Key Account Manager
• Airtel Tanzania Limited PLC
• 05.2012 - 04.2017
• ● Managed customer relationship and drove net new revenue, and responded to customer queries ● Negotiated the rates according to the customer specific needs ● Budgeted managed and reported zonal finances (High end accounts) ● Prepared presentations and developed business proposals and tender documents. ● Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities, which added 26% revenues in a quarter. ● Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs. ● Engaged with partners and key stakeholders ● Represented the company in the meetings and conferences in the Northern zone by 100%.