CV Profile No.110733

Experience in the following industries :

not filled in

Professional experience

• 1. IT Manager
• Knauf Gypsum Tanzania
• Since 08.2020
• • Provided support in forecasting and managing the departmental budget. • Oversaw various projects for the global team. • Provided remote user support and project implementation for locations in Kenya and Tanzania • Managed vendors to ensure systems were as per Knauf Standard • Developed local policies to align with ITIL standards • Streamlined business processes using SAGE and SharePoint • Troubleshot systems and network problems and solved hardware and software issues • Supported IT auditing and conducted internal audits for other departments • Conducted periodic training for users to enhance efficiency by proper usage of business IT tools

• 2. IT Support
• CSI Energy Group
• 10.2018 - 08.2020
• • Ensured cost-saving on a budget by monitoring effective spending, tracking, and reporting • Developed and maintained IT policies and monitored their implementation • Managed and supported office 365 user accounts • Deployed cloud services and strict user working files to cloud using OneDrive • Developed organizational intranet SharePoint team sites for easy data sharing across the group • Managed vendors to provide efficient technology • Deployed new IT solutions and provided support in CCTV, inventory management, license management, telecommunication devices, application control, and management of data and information • Provided real-time remote technical IT support to users in different countries via ticketing system