CV Profile No.120596

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• Systems Administrator
• SARS
• 03.2013 - 12.2021
• Troubleshooting Microsoft Software(Oulook,Exchange, OneDrive), Microsoft Teams troubleshooting. Migration of Exchange 2016 / Office 365,Installing scanning applications and upgrade scanning servers(versions), Monitor all Scanning servers services and modules., Provide technical support for team members, Fault finding on network and server,Perform System Health checks,Maintain application Service Manager, Testing and evaluating the roll-out of new applications(QA and Pre-prod), Upgrade system software and applications, Server administration ,Monitor database server performance,Write SQL Queries and SQL server administration.,Log remedy and change calls, Coordinate and manage application releases, Resolve and attend to remedy calls (support requests including answering and responding to support calls and emails within clearly defined SLAs),Create a backup and recovery policy, Monitors system logs and investigate failures on transaction processing.(track application errors), Apply Microsoft Patches on servers.,Responding to monitoring alerts from System Support within SLA, Provide daily, weekly and monthly reporting on system health, adding / Deleting / Creating / Modifying user accounts, information, resetting password ,Application support software, Test system performance, maintain and updating applications and operating systems, Monitor and applying server licenses., Liaise with 3rd party vendors., SSM configurations,Application Support.

• Senior System Administrator
• TFG
• 12.2021 - 12.2023
• Support and configure Power App scanning Device. Resolve and attend to remedy callsEnsure ERP and production planning software systems are maintained.Monitor, Maintain and assist with Application Integration.Perform system health check.Application troubleshooting(determine the causes of application errors and repairing them. • Administration and maintenance of ERP Applications. • Apply windows server administration. • Perform ad hoc duties when required within job scope. • Data Analysis and Processing((Provide data management support to users of data.) • Log incidents and Change calls-liase with 3rd party vendors..UAT testing.( Facilitate user acceptance testing which is performed by test users}Documentation(SOP).Maintain Sharepoint Data.Grant user access and user groups and roles.Assisting Merchandise Supply Chain users with all queries related to operating systems and software.Ensuring factory ERP systems (Centric,Ensuring timely deployment of latest version of each system and hardware compatibility.Facilitate the configuration and installation of software and hardware.Ensure latest version of systems software and service packs are deployed timelyAccurate master data loaded in relevant systems per business calendar. Effective management of escalated incidents and communication with related stakeholders, business and external vendors to resolve escalations.Grant users licences- access and roles.SQL Database Server Administration