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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- Management
- Sales
- Services
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Government services
- Research and development
- Services other
Professional experience
- Customer service representative
- Sportpesa limited
- Since 02.2018
- • Handling customer queries via the phone, via email, Live chat or social media. • Educate current and potential customers with product and service information. • Maintaining accurate customer records. • Identified and escalate priority issues to the Team Leader • Creating new processes and systems for increasing customer service satisfaction. • Interacting with customers through activation follow-up on new products and promotions. • Maintaining customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Human resource and administration officer (intern)
- Tanzania-China Friendship Textile Co.ltd
- 02.2017 - 07.2017
- • Managed full recruitment process including job posting, cv screening, interview arrangements and employee contract preparation of short term contract employees. • Compiled of different human resources reports. • Organized sports and recreation activities. • Performed various administrative functions, including filing paperwork, delivering post, sorting packages, office cleaning and bookkeeping.
Skills
, Contact Centers, Management, and Customer Experience. Strong support professional with a Bachelor's degree focused in Human Resources Management/Personnel Administration, General from Institute of rural development planning(IRDP).
Education
Education level : Bachelor
- Institute of rural development planning (IRDP)
- 10.2013 - 10.2016
- This programme impart me knowledge and skills of Human Resource Planning and Management theoretical and practically to serve in both public and private sectors.
Bachelor degree in human resource planning and management.
- Institute of rural development planning (IRDP)
- 09.2011 - 09.2013
- This programme impart me knowledge and skills in conducting research, coordinating planning activities, designing and preparing development plans, monitoring and evaluation of plan implementation.
Diploma in Development Planning
- Institute of rural development planning (IRDP)
- 07.2010 - 09.2011
- This programme impart me knowledge and skills in preparing plans, implementation monitoring and evaluation of development activities particularly at lower levels.
Certificate of Rural Development Planning
Key Skills
- Cleaning
- Customer Service
- Management
- Monitoring
- Planning
- Support
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Arusha - Dar es Salaam - Dodoma
- Place of residence : Dar es salaam
- Accepted employment type : Permanent contract - Fixed-term contract
- Last updated : 29.05.2021
- Total views CV : 63
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