CV Profile No.38791

Experience in the following industries :

• Airport and shipping services
• Banking, insurance, finance
• Health, pharmacy, hospitals, medical equipment
• Import-export business
• Telecom

Professional experience

• IT Manager
• Opportunity Tanzania Limited
• Since 12.2014
• • Managing deployment, monitoring, maintenance, upgrade and support of all IT systems including T24 and BR.net Core Banking Applications, SAGE 300 ERP, over 18 servers, PCs, Operating Systems, SQL databases, software applications and other peripherals • Responsible for all phases of system operations, management, maintenance, troubleshooting, procurement, installation, ICT hardware and software inventory, user support and training. • Ensure all service level agreements (SLAs) for Information Technology services across the organization are delivered according to specifications. This includes developing, managing and tracking compliance of the SLA. • Establishing and enforce technology policies, procedures and standards to enable company to manage business risk through defined controls that provide a benchmark for audit and corrective action. • Recommend appropriate hardware, software and systems for the organization so as to reduce extensive fees for constant upgrading and maintenance costs. • Serves as project manager for system-wide upgrades and for new IT project by supervising and managing all phases of the project to ensure projects on-time completion and within budget. • Identifies IT requirements and ensures that all IT function and activities are fully resourced, budgeted for and their performance managed to maximize Return on Investment (RoI).

• Senior Systems Administrator
• Precision Air Tanzania
• 08.2012 - 11.2014
•  Systems administration and maintenance ensure smooth running of IT infrastructure and service within the company. This includes but not limited to monitoring of LANS and WANS, 21 servers, over 500 workstations and ensuring 99% systems availability to all users  Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions  Provide 2nd line support on hardware, software, systems and applications by accurately track and monitor all user queries via a ticketing system and where applicable be responsible for escalations beyond 2nd line.  Installation/configuration, operation and maintenance of systems hardware and software and related infrastructure as well as troubleshooting end user workstation hardware, software and peripheral devices  Provide day-to-day IT support and ensure all systems and applications (hardware, software and network) work properly to support needs of Precision Air business operations. Ensures availability of system and service downtime records  Provide orientation, IT support, training and guidance to users on how to operate new software and computer equipment.

• Information Systems Administrator
• Grumeti Reserves & Wildlife Conservation Fund
• 06.2008 - 07.2012
•  Monitor and insure availability of ICT services, internet connections, emails, network shared folders and systems software.  Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware  Responding to requests for technical assistance by phone, email and/or using a help desk management system  Provides technical support to office staff and visiting guest on their mobile devices including smart phones, tablets and laptops computers.  Interface directly with the help desk and IT support technicians to troubleshoot and resolve hardware and software tickets.  Train users and operators on the best methods for system use, this include access to email services, network folders, client/server applications, networked printers and other applications required for users to perform their duties.  Responsible for IT stock inventory management control through maintaining CMDB, ensuring office is stocked with necessary supplies and are properly maintained.  Talk to staff or clients through a series of actions, either face-to-face or over the phone to help set up systems or resolve IT related issues.