CV Profile No.39492

Experience in the following industries :

• Banking, insurance, finance
• Research and development
• Telecom

Professional experience

• Product & Business Anlayst
• AIM Group LTD
• Since 08.2020
• Capitalised on industry and marketplace trends to strategies solutions and enhance business operations. § Completed in-depth reviews of market conditions and customer preferences for identity and Financial products. § Identified key products, services and customers and used data to devise innovative sales and marketing plans to enable business growth. § Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process. § Assisted development leads in definition of process flows, relative task priorities and business value measurement parameters. § Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters. § Supported executive team during business development decision-making to optimize profitability, marketing strategy and communications planning. § Evaluated application products and recommended revisions to improve functionality.

• Product Owner
• AIM Group LTD
• 08.2015 - 08.2020
• Brought about industry-leading evolution in the identity space by applying strategic roll out of industry wide application to KYC solution within the Telecommunication and Financial space. Analyzed emerging data problems and developed solutions that complied with project parameters and budgetary guidelines Worked with development team to define and document changes to enhance product functionality Grew revenue to 52% through strategic product remodelling and continued product lifecycle mapping. Accumulatively trained and oversaw onboarding of 4,000 direct and indirect users of product. Client and Product support and consultation on sales strategies and processes to reduce knowledge and experience Communicated progress of monthly and quarterly initiatives to internal and external teams.

• Product & It Support
• AIM Group LTD
• 05.2015 - 08.2015
• Assessed systems and Produced Internal IT Support and Business Service/Product Support reports Daily, Weekly and Monthly, updating customers and senior leaders on progress and roadblocks. Reporting consisted real-time reporting and analytics capabilities, delivering updates for ongoing service performance. Troubleshot and diagnosed problems to accurately resolve wide range of technical issues. Configured hardware, devices and software to set up work stations for employees. Monitored helpdesk to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Led market visits for research and training to both external and internal teams. Eliminated process gaps by implementing new methods of standardised training. Tracked attendance and progress against goals for each participant. Recruited and trained new members of service team.