CV Profile No.40948

Experience in the following industries :

• Banking, insurance, finance
• Event, receptionist
• Hotel business, catering
• Rental
• Tourism, leisure activities

Professional experience

• Groups and Direct Reservationist
• White Pearl Resorts
• 03.2018 - 07.2020
• Handling of email and telephonic enquiries Liaison with groups tour operators and groups direct, and also OTA's Liaison with potential, current and repeat guests Liaison with various departments at the resort Processing of bookings from start to finish in accordance with booking procedures and policies Ensuring that all bookings have correct details and accuracy in order for the guest relations team to adequately handling the booking thereafter Work closely with the Sales and marketing manager and marketing specialists in ensuring the achieved Available Bed Night Rate Revenue for the month and annually is achieved. Adhering to and communicating booking procedures and strict timelines of policies.

• Reservations Consultant
• Tintswalo at Waterfall
• 08.2017 - 02.2018
• Preparation of Conferencing and responsible to ensure they are issued and distributed in a timely fashion; Prepare all typed materials like proposals, contracts, change forms and all other inter-departments forms accurately; Distribute Daily Events reports to ensure communication to all internal departments throughout hotel; Answer banquet and outdoor catering sales inquiries and routing them to appropriate sales manager for handling; Monitor all correspondence to ensure it meets with Hotel policy and procedures; Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up; Work closely with hotel General Manager to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs;

• Car Rental Agent
• Hertz Car Rental
• 09.2016 - 08.2017
• Explain rental fees, policies and procedures. Provide information about rental items, such as availability, operation or description. Greet customers and discuss the type, quality and quantity of merchandise sought for rental. Compute charges for merchandise or services and receive payments. Answer telephones to provide information and receive orders Rent items, arrange for provision of services to customers and accept returns. Provide advice on a wide variety of products and services. Reserve items for requested times and keep records of items rented. Keep records of transactions, and of the number of customers entering an establishment.

• Reservations Consultant
• Sabi Sabi Luxury Bush Lodges
• 06.2015 - 08.2016
• Process reservations by mail or telephone or central reservation systems referral; Process reservations from the sale office, and other lodge or hotel departments, and travel agents/tour operators; Knowing the type of rooms available as well as their location and layout ; Knowing the credit policy of the lodge and hotel, and knowing how to code each reservation; Knowing the selling status, rates, and benefits of all packages plans. Knowing the credit policy of the hotel and how to code each reservation. Creating and maintaining reservation records by date of arrival and alphabetical listing. Determining room rates based on the selling tactics of the lodge or hotel. Preparing letters of confirmation. Communicating reservation information to the front desk. Processing cancellations and modifications and promptly relays this information to the front desk. Understanding the lodges or hotel policy on guaranteed reservations and no-shows. Processing advance deposits on reservations. Tracking future room availability on the basis of reservations. Help develop room revenue and occupancy forecasts. Preparing expected arrival listing for front office use. To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

• Reservations Consultant
• Extraordinary Marketing Concepts
• 11.2014 - 05.2015
• Providing consultation to the clients with respect to enquiries on travel schedules, packages and other travel-related information. Provide advice on the best camp and accommodation options according to the needs of the client. Organizing promotional materials for the company/brochures. Addressing any complaints that could arise from the customers within a 24 hour response time. To maintain records of transactions. To collect payments from the clients/assist accounts when necessary Maintain a strict filing regime of reservations Answer guests questions or concerns, either on the phone, e-mail or in person. Offer customer an array of hospitality services to increase the value of the sale. Print out guest connection sheets for dining room captains to fulfill guest's requests. Process e-mail reservations. Conduct sale of certificates by phone, person, mail or fax. Being able to handle group or individual reservations Processing of confirmation letters, and pro-forma invoices Maintaining good relationships with Tour Operators and Travel Agents Handling of FIT’s and groups Knowledge of negotiated rates: STO, Rack Rates, NET Rate, Best Available Rate Planning and designing of leisure FIT tailor-made itineraries