CV Profile No.42195

Experience in the following industries :

• Banking, insurance, finance
• Chemistry, petrochemistry, raw materials, mining
• Consumer goods
• Maintenance, servicing, after-sales services

Professional experience

• Career Break to Open and Operate Own Business
• Own business
• Since 10.2019
• • Business formation, operation, finance, and management. • Developing marketing content and sales • Uncovered new clients and business opportunities.

• Branch Administrator Manager
• First National bank Tanzania
• 03.2016 - 09.2019
• • Lead staff of 20+ personnel including sales consultants, frontline service, tellers as well as cash centre for corporate client and ATM custodians. • Organization of work allocation and branch management by supervising staff in operations such as account management, customer service, financial operations, and other bank functions. • Monitoring work processes adhere to police and procedures. • Monitoring branch vault cash, cash centre vault with balk cash customer deposit of over 7billion and measuring operational performance • Drives sales initiatives in the branch: responsible for growing revenue though loans, deposits, investments and other banking products. • Apply analytical thinking during the problem solving and decision-making by handled complex customer transactions, problems, or inquiries received via CARE system • Participative decision-making; work with management and different stakeholders through participating on weekly and monthly decisions making. • Account opening management. • Providing technical expertise support to staff by demonstrating ability to train and coaching the team on customer service, sale, operation, procedures and product knowledge. • Measuring operational performance: Perform monthly, quarterly and year performance review. • Staff development and coaching- offering constructive feedback and taking interest in their long-term career growth.

• Mini Branch coordinator
• First National bank Tanzania
• 08.2014 - 02.2016
• • Day-to-day people management: Managed staff of 6 employees, overseeing customer service, account opening to ensure proper compliance, monitor teller to ensure proper management of cash. • Providing technical expertise support to branch staff: • Organisation of work allocation and branch management: Delegate responsibilities to employees with clear, concise instructions, resulting to efficient branch operations. • Monitoring work processes: monitor of all account open and accountable for day to day operations to ensure quality and audit/compliance procedures of the branch were follow. • Measuring operational performance: Perform monthly, quarterly and year performance review. • Preparation of daily reports. • Staff development and coaching. • Apply analytical thinking during the problem solving and decision-making by handled complex customer transactions, problems, or inquiries received as well as bad customer experience via CARE system.

• Cash Centre Custodian
• First National bank Tanzania
• 05.2014 - 08.2014
• • Ensure all FNB Tanzania branch have adequate cash for their daily transactions. • Control cash of all the branches over 1billion that are deposited at cash centre and withdraw to all FNB branch in Tanzania to ensure the proper circulation of cash. • Perform cash check and count to make Withdraw and Deposit cash to Bank of Tanzania and ensure no shortage of the cash and manage cash circulation as per bank of Tanzania regulatory.

• Front line Coordinator Main branch
• First National bank Tanzania
• 12.2013 - 05.2014
• • Day-to-day front line team management: Monitoring work processes by checking quality of work and duties perform by frontline team on daily basses, overseeing customer service, account opening management and customer account access mechanism management (I.e. customer debit cards and cheque books) to ensure proper compliance. • Organization of work allocation and duties for front line team: daily report Preparation, analysis and distribution of task across front line team. • Dealing with customers/clients: Partnered with customers individually and business to help them get the most out of their accounts available and understand the features offered and troubleshoot any problems that may occur. • Measuring operational performance: Perform monthly, quarterly and year performance review to front line team to ensure no staff underperformances.

• Customer service and sale consultant
• First National bank Tanzania
• 12.2012 - 12.2013
• • Opening new various types of accounts for new and existing customers, including savings, business, transactional, current and investments accounts and perform maintenances and after sale service on the account. • Cross-selling, up-selling and registration of company’s products and services (i.e. all digital banking products including online banking and cell phone banking) • Adherence to all company service standards to ensure that customers received optimal care and service to increase and maintain customer relationship. • Deal with customer issues to assist customers with various banking needs, including deposits, withdrawals, electronic fund transfer, TISS transfer, balance check, Provide monthly statement, and account maintenance. • Leads generation: Visit different customer and generating leads for both account and credit loans and ensure deals are closed to maximize sales and meeting branch target of over 150 accounts per month. • Adherence to Golden Rules and procedures to ensure all account open are compliance and proper management of account access mechanism to ensure minimal risk to the company. • Action of daily report and submission of report to supervisor for proper management.