CV Profile No.44564

Experience in the following industries :

• IT, software engineering, Internet
• Telecom

Professional experience

• Relationship Officer Credit Recoveries and Monitoring Officer
• Equity Bank Kenya
• 03.2019 - 04.2020
• Key responsibilities included but not limited to: 1. Quick initiation of recovery process 2. Daily monitoring and immediate follow up through calling of all accounts in the performing portfolio 3. Working with the branch credit managers and account managers to ensure that bad debts are recovered within stipulated periods as per laid down policy and procedures. 4. Promote business for the bank by maintaining good customer relations and referring customers to appropriate staff for new services. 5. Prepare performance report, monthly work plan and activity report.

• IT Support Officer
• Cytonn Investment Limited
• 05.2018 - 08.2018
• Key responsibilities included: 1.Design, configure, manage and maintain network and network services including printers, firewalls and servers. This includes both wired and wireless networks. 2. Source, configure and maintain computers (both Mac and PC); performing diagnosis and troubleshooting 3. Install, configure and maintain software and related systems 4. Maintain system security by sourcing and updating necessary security software 5. Provide end user support and training, explaining complex concepts clearly 6. Manage IT inventory 7. Perform L2 switching and L3 routing in network design and hardening. 8. Configure and maintain firewall in network and systems security. 9. Any other duties as allocated by supervising officer

• Operations and IT officer
• ChurchBlaze Group Limited
• 09.2016 - 01.2018
• Key responsibilities included: 1) Playing a significant role in long-term planning, including an initiative geared toward operational excellence. 2) Development of individual program budgets 3) Organizing and compiling of fiscal documents. 4) Regular meetings with Managing Director around fiscal planning. 5) Supervising and coaching marketers, IT support and Customer care on a weekly basis. 6) Create the company strategic business growth plan 7) Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.

• Database and System Administrator
• Mobikash Afrika Limited
• 03.2014 - 07.2016
• Key responsibilities included: 1) Configuring SQL monitoring utilities to minimize false alarms. 2) Managing windows servers. 3) Building and deploy new windows server. Provide application support to end users. 4) Maintaining operational documentation for the company’s database environment. 5) Installing and testing new versions of DBMS. 6) Refining the physical design to meet the storage requirements. 7) Considering both back-end organization of data and front-end accessibility for end users. 8) Mapping out conceptual design for planned databases. 9) Maintaining database performance by calculating optimum values for database parameters, implementing new releases, completing maintenance requirements, evaluating computer operating systems and hardware. 10) Installing revised or new systems by proposing specification and flowcharts, recommending optimum access techniques, coordinating installation requirements.