CV Profile No.48546

Experience in the following industries :

• Agriculture, fishing, aquaculture
• Airport and shipping services
• Banking, insurance, finance
• Event, receptionist
• Social, public and human services

Professional experience

• Customer Service Executive
• PCCI Tanzania Limited (TIGO),
• Since 01.2017
• Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

• Assistant Human Resource Officer.
• ML Engineering Consultancy LTD
• 08.2013 - 10.2016
• Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information. Substantiates applicants’ skills by administering and scoring tests. Schedules examinations by coordinating appointments. Welcomes new employees to the organization by conducting orientation. Provides payroll information by collecting time and attendance records. Submits employee data reports by assembling, preparing, and analyzing data. Maintains employee information by entering and updating employment and status-change data. Provides secretarial support by entering, formatting, and printing information. Organizes work. Answers the telephone, relays messages, and maintains equipment and supplies. Maintains employee confidence and protects operations by keeping human resource information confidential. Maintains quality service by following organization standards.

• Front Office Staff
• Blue Peal Hotel
• 06.2012 - 04.2013
• Greet clients and set a positive office atmosphere. Answer the phone, take messages, and redirect calls to appropriate offices. Organize and maintain files and records; update when necessary. Create and maintain updated documents and spreadsheets. Oversee sorting and distribution of incoming mail.