CV Profile No.49562

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• IT, software engineering, Internet
• Marketing, communication, media
• Tourism, leisure activities

Professional experience

• Customer service representative
• d.light solar
• Since 01.2021
• • Resolving all complaints concerns and issues in a timely, professional and diplomatic manner. • Educate customers about technology, self-help features, and benefits in order to improve customer education and satisfaction • Provide customer support for all d.light services by responding to all customer queries. • Ensuring complaints/concerns are resolved or escalated in a timely manner. • Updating client comments, complaints, inquiries, and compliments regarding products and services on all relevant d.light products. • Confirm client information and update on an existing database. • Working with the Superior on performance improvement as an individual and with the team as a whole. • Communicating with customers to know customer experience, reminding the customers to make their payments, and asking for feedback for service improvement.

• Social media marketing specialist
• Freelance.
• Since 10.2019
• • Planning, implementing, and monitoring client’s social media campaigns on company’s social media platforms. • Providing support to the customers/followers on social media platforms. (Responding to messages or comments). • Convincing the customers to purchase/make bookings depending on the company products. • Increasing awareness concerning the company products and services. • Managing social media platforms( Facebook, Instagram, and Twitter) • Increasing company awareness on social media platforms. •Social media marketing is self-taught through youtube and online and I have succeeded in working with more than 5 safari companies and provide them with tourist bookings.

• Sales and Marketing Executive
• Sumtech Company Limited
• 11.2019 - 04.2020
• • Promoting the company’s existing brands and introducing new products to the market. • Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new market opportunities. • Giving sales presentations to a range of prospective customers and answering client’s inquiries. • Key Achievements, Generated Sales, Generated Leads, Increased company awareness, and recognition • Accepting calls from and explain to them more about our products and services. • Answering clients' questions about products, prices, and availability.

• Pratical Training
• Equity for Tanzania Limited (EFTA)
• 07.2017 - 09.2017
• and Between July 2018 - October 2018. My practical training was based on structured rotations; Sales Department; • Accepting calls from different parts of the country and explain to them how EFTA gives loan and direct them to respective branches. • Giving seminars to prospective customers. • Explaining more about EFTA concerning its products and services to customers who come to the office. • Giving sales presentations to customers and respond to questions or inquiries. Investment Department; • Evaluates loan applications and documents to know the creditworthiness of the customer. • Rejects loans by explaining deficiencies to applicants. • Calling customers and remind them to make their monthly payments on time. • Prepare investment proposals for the credit committee using a standard format. Finance Department; • Preparing the three-way matches, it includes purchase order, supplier invoice and delivery notes. • Preparing petty cash and payment voucher. • Posting payments into the system made by customers • Bank reconciliation • Preparing financial statements.