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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Management
- R&D, project management
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Education, training
- Marketing, communication, media
- Telecom
- Transport, logistics, postal services
Professional experience
- Social Media Moderator
- Vodacom Tanzania
- Since 03.2017
- Designing chart BOT for Auto response to customers. Provides inputs and suggestions to improve the design in bot named Tobi to improve user experience. Ensures Bot’s information is up-to-date by ensuring that chart bot data is well reviewed, updated, recorded and implemented. To resolve customer queries on media Interaction (Twitter, Instagram, Facebook, WhatsApp, Live chats and Email)
Skills
Experienced customer care Executive with a demonstrated history of working in outsourcing/offshoring industry. Skilled in customer service Operation with over 5+ years of Experience.
Excellent reputation for resolving problems, improving customer satisfaction and driving overall Operational improvements. Implement cost control measures to ensure operations remain within Company targets.
Education
Education level : Bachelor
- Kampala International University Dar es salaam college
- 09.2013 - 10.2016
Bachelor of Arts with Education
Key Skills
Languages
- English
- Good level
More information
- Availability : immediately
- Geographical flexibility : Arusha - Dar es Salaam - Dodoma - Iringa - Kilimanjaro - Mbeya - Mwanza - Pemba - Pwani - Tanga - Zanzibar
- Place of residence : Dar es salaam
- Accepted employment type : Permanent contract
- Last updated : 01.12.2021
- Total views CV : 97
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