CV Profile No.68874

Experience in the following industries :

• Airport and shipping services
• Call centers, hotlines
• IT, software engineering, Internet
• Secretarial work
• Services other

Professional experience

• IT USER SUPPORT
• MINISTRY OF HEALTH,COMMUNITY DEVELOPMENT,GENDER,ELDERLY AND CHILDREN
• 11.2016 - 05.2019
• Resolving all system user’s queries by adding new villages and wards, adding dataset forms (A2 and A3) Review high quality data entry, data management and quality control of data, Running outputs entered daily and cross-checking for accuracy, Computer Maintenance and repair in the office or during travel, answering queries from health officers concerning environment and sanitation through dhis2 system. Assisting coworkers by listen to the technical problems of the other person and determine the best course of action for how to solve them, may then communicate steps for the other person to follow to resolve the issue, travelling from one region to another to facilitates the users of National Sanitation Management Information System how to properly enter Data into the system with minimal or no errors and Providing user support by telephone or face to face and making sure that all technological equipment used are working and the software are up to date.

• RECEPTION
• KITONKA MEDICAL HOSPITAL
• 11.2019 - 03.2022
• Greeting patients and providing them with the necessary paperwork and record their queries in the Health Information system used known as TIBANOVA, Listening to their concerns face to face or in person, Directing them to the correct professional to resolve their query, Protecting patient confidentiality and ensuring that private Information is secured, Communicating with patients and clinical staff to inform them of any delays, Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries but mostly acknowledging and resolving customer complaints. Knowing the Hospital services inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of patients interactions, transactions, comments, and complaints, communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process and ensure customer satisfaction and provide professional customer support. and ensure good communication internally among workers so as to achieve the same goals