CV Profile No.71242

Experience in the following industries :

• Advice, audit, accounting
• Airport and shipping services
• Banking, insurance, finance
• Call centers, hotlines
• Import-export business

Professional experience

• Customer service agent
• Vodacom
• 02.2015 - 09.2016
• Receive calls from high value customers (Postpaid and Vodajaza customers) and solve their problems concerning our services provided like Mpesa, Mpawa, Nipigetafu, Vodajaza and Postpaid queries -Mpesa; To reverse wrong transaction Mpesa customer to Mpesa customer or other network (Tigo and Airtel), Mpesa to Bank transactions and other Paybills transactions.-Mpawa; To assist opening Mpawa account and other issue relate to Mpawa service

• Telesales
• Afriweld industries company
• 12.2019 - 06.2022
• Initiating sales with potential customers ( upcountry customers) over the phone. Engaging customers and keep the conversation going. Attending customers' needs to generate repeat sales. Gathering and documenting customer information, payment methods, purchases, and reactions to products. Keeping up to date on all products and informing customers of new products. Answering customers' questions on the products. Meeting sales quotas.

• Sales and customerservice reoresentative
• Gaini company limited
• 09.2022 - 01.2024
• Promoting the company's existing brands and introducing new products to the market. • Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting improvements to achieve the company. • Gathering, investigating and summarizing market data and trends to draft reports. • Implementing new sales plans and advertising • Maintaining relationships with clients by making regular visits and regular phone calls understanding their needs and anticipating new marketing opportunities.