CV Profile No.80399

Experience in the following industries :

• Distribution, selling, wholesale
• Environment, recycling
• Government services
• Maintenance, servicing, after-sales services
• Telecom

Professional experience

• HEAD OF CUSTOMER RETENTION
• ETERNUM ENERGY
• Since 08.2016
• • Available for my team to take day-to-day decisions while they are in the field. • Read all reports of past days and track clients’ issues. • Make sure technician/ installers uploaded their field reports. • Make sure we have a clear view over the issues we have to solve. • Send the Field Op Reporting (retention) to Top Management. • Assess if the clusters are still relevant due to customer growth and change where necessary. • Always think about how to increase customer referral. • Continue to build an entrepreneurs empowerment program. • Contribute to branding with a few motos. • Update the methodology of visit/phone call once in a while. • Be responsible for the team performance and ensure they are working according to internal standards. • Adapt the style of management according to the context (from participative to directive according to people needs, etc.). • Responsible for forecast and budgeting for the whole team. • Relationship building with key stakeholders – Retail, Customers, Suppliers, Colleagues, et al. • Recruitment of staff and Training. • Maintaining Customers through good Customer Care. • Gathering Information about the competition and coming up with ways to be ahead of the competition.

• HEAD OF BUSINESS
• VIETNAM TELECOMMUNICATION COMPAY-HALOTEL
• 01.2014 - 07.2016
• • Responsible for business development. • Relationship building with key stakeholders – Retail, Customers, Suppliers, Colleagues, et al. • Dealers and Customers recruitment and Management. • Maintaining Customers through good Customer Care.

• BRANCH MANAGER
• FOM COMMUNICATION&SERVICES ( VODACOM FRANCHISEE)
• 02.2011 - 10.2013
• Responsible for Business Development including to corporate customers like Geita Gold Mine, Account Management, Relationship Building with key Stakeholders and Development of Customers. Recruit staff Train staff and agents and super dealers on Vodacom products and services, Manage sales of the region Brand distribution and management

• SALES EXECUTIVE
• AFRIKINGS GROUP( A multinational Company of South Africa
• 03.2008 - 10.2010
• • Handling customer care issue (Queries) at Lake zone Vodashops. • Command and Manage sales i.e. in road shows, and in commercial events like East Africa Trade fair, NANENANE and SABASABA. • Control stock and distribution. i.e. outgoing and incoming stocks in daily basis. • Configuration and installation of internet for customers. i.e. data cards, routers and all types of phones. • Force sales through promotion, advertising and branding. • Supervise subordinates at workstation. • Manage and monitoring inward and outward customers. • Conducting trainings to other / new employees. • Creativity - Giving and formulating new ideas for development purposes in the company.