CV Profile No.88840

Experience in the following industries :

• Banking, insurance, finance
• Government services
• Hotel business, catering
• Tourism, leisure activities
• Transport, logistics, postal services

Professional experience

• Branch Manager
• First National Bank Tanzania
• 10.2016 - 09.2019
• Direct and manage the Branch’s resources, in line with the Bank’s short and long term plan, policies and values with a view to generate the highest return on capital employed. Promoting customer loyalty by providing a superior customer experience and identifying and promoting new business, in order to ensure future growth without incurring unmanageable risks. • Develop and implement a comprehensive sales and service plan to deliver on customer needs/ expectations and targets • Track progress and performance against service and sales plan and targets as reflected in Branch Sales Contract • Implementation and ensuring that branch staff adheres to service standards. • Build relationships with customers by engaging with customers on a regular basis (i.e. customer feedback sessions) and spend time in the banking hall interacting with customer. • Ensure branch adherence to Process and Procedures through FNB Golden rules. • Execute activities within risk and compliance requirements • Human resource management (Industrial relation, performance management, training, development, staffing) • Recruit the best available talent. • Ensure all branch staff is competent to perform their key result areas. • Performances manage all branch staff towards business excellence. • Reward high performance and discipline poor performance.

• Country Operations Manager
• First National Bank Tanzania
• 07.2013 - 04.2016
• • Manages and controls all administration and risk activities for Tanzania branches. • Ensures compliance to all banking procedures and policies at the branches. • Ensures optimal workflow between the branches and Banking Ops Admin Centre. Adheres to Branch Banking values. • Set, review and update FNB Tanzania Golden Rules to fit with changes in the Industry • Review and update Asset Protection manual • Lead operations team at the HQ and work on escalated queries and complaints • Contact person for FNB Ops with central Bank • Weekly meeting with Branch Administrators, Admin managers, service and quality Manager to ensure smooth process at branches and between teams • Arrange and ensure branch surprise cash checks are done per GRs • Receive branch audit reports and work with BAMs on the area s for improvement • Present branches at the EXCO meeting • Branch Performance contract review • Reward branch and operations team with clean monthly compliance certificate • Ensure branches adherence to HR processes, leave and attendance registers updates, • Work with risk and compliance team on any fraudulent activity or attempt at the bank