CV Profile No.123493

Experience in the following industries :

• Call centers, hotlines
• Education, training
• Event, receptionist
• Telecom
• Tourism, leisure activities

Professional experience

• Sales, phone operator and reservation agent
• Dorobo Tours and Safaris
• Since 01.2023
• In my work experience, I've handled various phone-based roles like sales, phone operation, and reservation management. As a sales rep, I focus on guiding customers through purchases and meeting targets. In phone operations, I manage calls and provide assistance. As a reservation agent, I specialize in booking accommodations and flights, ensuring accuracy and satisfaction. These roles demand strong communication, attention to detail, and exceptional customer service, shaping a fulfilling phone-based work experience.

• Phone operator and customer agent
• Jane Goodall Institute - Remotely
• 07.2022 - 12.2022
• In my remote job as a phone attendant and consultant, I assist customers over the phone and through email. As a phone attendant, I handle calls, answer questions, and solve problems, directing callers when necessary. In my consultant role, I provide expert advice and support on products or services, helping customers troubleshoot and understand usage. Additionally, I respond to emails promptly, addressing inquiries and providing assistance. Remote work requires strong communication skills, problem-solving abilities, and a friendly demeanor to deliver excellent service across different channels.