CV Profile No.25910

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• IT support specialist
• kilombero sugar company
• 05.2015 - 06.2018
• WORK EXPERIENCE: KILOMBERO SUGAR COMPANY LIMITED. IT Support Specialist. May 2015 – June 2018 Duties: • Responsible for networking design, installation and maintenance services. • Supporting users and network administrators over the telephone and by email. • Maintain the company’s network infrastructure. • Networking and providing support for Windows, Macintosh and Linux issues. • Configuration and testing of any new hardware and software. Travelling to client sites to help with installs, deployment, and troubleshooting • TCP/IP networking and hardware maintenance and repair. • Assisting the network manager with support requests. • Ensure computer hardware is safe & complies with health and safety legislation. • Applying patches in accordance with company procedures • Deploying new hardware, server backups & evaluating new software & security risks. • In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2007. • Involved in the rollout of software updates and patches. • Investigate specialist and complex IT support issues. Communicating with third party technical specialists. • Configuring and managing backup & restore procedures. • Identifying & reporting on the budgetary implications of IT projects and upgrades. • Provide secondary support for LAN administration.

• IT support specialist
• vodacom tanzania ltd
• 08.2016 - 10.2016
• VODACOM TANZANIA LIMITED. IT Support Specialist. Aug 2016 – Oct 2016 Duties: • Responsible for diagnosing & resolving hardware, software & end users problems. • Acting as the first point of contact for all IT & technical queries. • Developing the infrastructure and systems to meet the company’s needs • Working within a TCP/IP network environment, including DHCP, DNS and Ethernet. • Involved in the rollout of software updates and patches. • Investigate specialist and complex IT support issues. • Communicating with third party technical specialists. • Configuring and managing backup & restore procedures. • Identifying & reporting on the budgetary implications of IT projects and upgrades. • Provide secondary support for LAN administration. • Deploying new hardware, server backups & evaluating new software & security risks.