CV Profile No.30982

Experience in the following industries :

• Associative activities
• Public buildings and works sector, construction
• Services other
• Social, public and human services
• Tourism, leisure activities

Professional experience

• Senior Travel Operations
• Teletext India-Hyderabad-India
• Since 05.2017
•  Professionalism in telephone skills, answering the call within the time frame of two rings.  Ability to work independently, exercising discretion and judgment.  Ability to manage multiple tasks and changing priorities. is overbooked by calling and chasing.  Develop strategic policies and programs for corporate travel & OTA agent/Customers  Air Ticketing via SABRE GDS Application

• Travel Coordinator
• JAL International pvt ltd-Dammam Saudi Arabia
• 01.2015 - 01.2017
• Responsible for developing travel plans for our company and client as per the policy and travel budget requirements with department wise  Working on Travel Agency vendor platform, dealing closely with Airlines Revenue Management system on behalf of Travel Agency, Checking all the fares concern to sector wise/Airlines deal wise following standard procedure of issuing the ticket with approval matrix.  Responsible to guide the groups throughout the travel plan itinerary  Assist the customers with visa requirements and ticket bookings for international travel destinations  Maintain a database of the customers inquiring or using company provided services  Plan and develop promotional packages for peak and lean seasons  Negotiate with other tour operators and hotel, flight, and bus companies for signing mutually beneficial deals  Assist the customers in scheduling visa interviews for mobilization for new employees  Ensure

• Sr. Business Travel Consultant Implant Head
• Carlson Wagonlit Travel-Dubai UAE
• 09.2010 - 12.2014
• Arranging flights, insurance and accommodation for clients from all across India.  Handle all complaints that relate to routine operational issues, difficult refund situations and difficult customers. Ensure that complaints/feedback is objectively investigated, analyzed and responded to, thereby securing the goodwill and retention of the customer and maintaining the image. Liaise with all clients (internal and external) to audit service levels, and propose operational chance where necessary to optimize client satisfaction.  Collecting and processing payments  Advising clients on travel arrangements, e.g. visas and passports  Anticipate operational peaks and device methods to efficiently handle work pressure and ensure all available resources are utilized at optimal levels to meet production targets and to increase profitability as constantly required for the unit..  Identify trends in product and service flaws uncovered during investigations and advise the line manager so that relevant amendments/enhancements/improvements are made to products and service thereby avoiding recurrence of customer complaints.  Sending out tickets to clients  Keeping clients up to date with any changes  Dealing with complaints or refunds (not one of the perks, but someone's got to do it)

• Sr. Travel counselor ( Satyam computers Implant Head )
• HRG Business Travel-Hyderabad India
• 07.2009 - 12.2010
• Accurate ticketing in order to ensure that associate is positioned in time and associate does not suffer any financial implications regardless to Travel plan approval etc.  Deals with ticketing requests as well as reissues by associate/managers members at short timescales  Understand the need of the associate provide accurate and updated information and ensure maximum conversion and ensure maximum satisfaction  Attending the calls from associates those who are located internationally on projects checking their pay role and communicating with them on their travel plans as requested/raised in their web based software called E Support help desk/Associates travel plans  Create and update bookings accurately and completely and ensure that they are closed with NIL balance with clear communication  Feed in all enquiries received with complete details of associates  Maintain self-discipline and cleanliness at work station  Negotiate with suppliers for competitive rates and update HO for better options, if any  Supervise the day to day working of team members and guide them

• Corporate Travel Consultant (Business Development)
• Satguru Travel & Tourism Dubai UAE
• 05.2007 - 06.2009
• Understand the need of the guest provide accurate and updated information an ensure maximum conversion and ensure maximum guest satisfaction  Create and update bookings accurately and completely and ensure that they are closed with NIL balance with clear communication.  Feed in all enquiries received with complete details of guest  Maintain self-discipline and cleanliness at work station  Administering and managing EUPOL/FRENCH EMBASSY/CANADIAN EMBASS Diplomatic mission.  Dealing with complicated customer itineraries and handling customer orders and payments Liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules  Responsible for arranging, coordinating and confirming arrangements for high profiled travelers  Requesting special amenities from branches as requested  Reconfirmation of reservations to ensure accuracy at all levels