CV Profile No.32724

Experience in the following industries :

• Distribution, selling, wholesale
• Marketing, communication, media

Professional experience

• CUSTOMER SERVICE REPRESENTATIVE
• TANZANIA ELECTRIC SUPPLY COMPANY LIMITED
• 12.2019 - 11.2022
• • Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region; • Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly; • Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM); • Proper recording of time used to restore/repair/respond to customer complains/breakdowns; • Answering customers queries and give clear clarification to customers; and • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Attending to all customer queries, concerns, and comments posted to the company's social media platforms. • Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations. • Reviewing all social media posts for accuracy and ensuring inappropriate content is removed. • Working with the marketing team to develop comprehensive social media strategies. • Maintaining a working knowledge of company products to effectively communicate with customers. • Attending social media-related meetings as required to represent the company. • Creating and maintaining strong relationships with company partners and external stakeholders. • Staying informed on social media trends, innovations, and changes.

• MARKETING OFFICER
• AIM GLOBAL COMPANY
• 08.2017 - 12.2019
• • Direct selling to individuals and serve as a distributor of goods and services. • Lead and train individuals to build and manage their own sales force by recruiting and training. • Determined customer needs by asking relevant questions and listening actively to the responses. • Interviewed clients to analyze dietary habits and overall health

• DIRECT SALES STAFF
• NATIONAL MICROFINANCE BANK
• 07.2016 - 07.2017
• • To apply marketing approach in village and town centers. • To ensure availability of sufficient starter pack. • To offer the NMB Chap Chap account product to unbanked villagers. • To register client feedback. • To open account for customers. • Transmit customer data via mobile phone to the core banking system. • To support client and agent survey. • To conduct launch events in village and wards.

• SALES REPRESENTATIVE
• MSUA PHARMACY
• 10.2014 - 06.2016
• • To make order and receiving of materials from supplies. • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer. • Maintain an awareness of all promotions and advertisements. • Giving advice and guidance on product selection to customers. • Ensure that all products are well stocked and are easy to reach. • Make sure that work area and aisles are clean and shelves are dusted properly. • Writing marketing emails and then sending them to customer & sales prospects. • Attending networking event & promoting company