CV Profile No.37315

Experience in the following industries :

• Airport and shipping services
• Education, training
• Health, pharmacy, hospitals, medical equipment
• Secretarial work
• Tourism, leisure activities

Professional experience

• Executive Secretary to Senior Vice President, Medical Services / Admin Coordinator
• Emirates Group
• 09.2011 - 02.2016
• Maintained an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex & detailed travel plans and itineraries; overseeing maintenance of office equipment and general office administration. Handled all aspects of corporate meetings and special events such as Accreditation visits and Rugby 7s; handled accommodation, transportation, catering, signage, and security. Monitored event activities to ensure compliance with applicable regulations & laws, and maintained record of financial expenses. Aided in the setting up of the Document control and Occurrence modules within the Quality Management System, per service requirements, and conducted training sessions for clinic staff. Maintained the Document Management System for Medical Services; ensure documents such as departmental policies, SOPs (Standard Operating Procedures) and forms meet the compliance standards, go through a documented and approved review-and-approval process before being uploaded and stored.

• Administrative Officer - HR / Medical Services
• Emirates Group
• 03.2016 - 06.2020
• Provided effective support in the development and implementation of departmental policies, procedures, and controls that met relevant procedural/legislative requirements and standards, and facilitated the implementation of departmental system improvements. Worked closely with management and employees (admin), providing hands-on and strategic input, insight, and advice on people-related issues: talent management, employee relations, coaching/development, compensation, conflict management, organizational development, and training. Managed the forecasting of expenses, as well as recording of accruals and tracking of expenses, contributing to the annual budget planning process. Responsible for overseeing the processing of department payroll; ensured processing of reimbursements and claims, and preparing quarterly statistical reports. Managed multiple mailboxes; processed and screened incoming patient and staff correspondence, including handling customer/patient complaints and queries. Conducted monthly EPR audits based on KPIs, performed data analysis, and drafted monthly reports. Responsible for the management and coordination of staff rosters for 3 sub-departments within Medical Services. Responsible for allocating access to staff, including contingent workers, to application software, restricted areas within the department, and monitoring health and safety compliance within the facilities to ensure staff and patient safety.

• Administrator | Event Coordinator (Rugby 7s)
• Emirates Group
• 10.2021 - 09.2022
• Compiled data in accordance with set deadlines, conducted research, prepared training material and reviewed existing material to determine appropriateness and relevance. Ensured translation of assigned tasks into efficient actions and monitoring team performance. Lead monthly invoice reconciliation with stakeholders; verification of charges, monitoring reconciliation status and turnaround time to ensure timely payment, and rectifying discrepant or missing invoices. Maintained the document management system for the department (Employee Assistance Program); ensure documents go through a documented and approved review-and-approval process before being stored, and proper and timely distribution.

• Office Manager | Business Support
• Sky Light Transport DMCC
• Since 09.2022
• Maintain executive’s appointment schedule, drafting weekly reports, updating project logs on (investments), research, marketing and handling business correspondence on behalf of the Executives. Handle corporate business set up and licensing formalities for companies within DMCC, IFZA, UAQ FZ and ADGM, such as license registration, KYC process (bank account opening), employee visa services. Well versed with processes pertaining to notarization / attestation of documents, ESR notification and submission, and operating business portals. Develop corporate SOPs, manage and maintain contracts and price negotiations with office vendors, service providers, office lease, and all aspects of the office’s space/infrastructure planning including execution of equipment procurement, layouts, and office systems.