CV Profile No.38379

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines

Professional experience

• SOCIAL MEDIA AGENT& TEAM LEADER
• EROLINK / MULTICHOICE.
• Since 08.2017
• • Branding and marketing the company products and services through different channels (social media, emails, live chat and calls). • Develop relevant content topics to reach the company’s target customers and respond their queries with solutions. • Collaborate with supervisor and other departments like finance, sales to manage reputation, identify key players and coordinate actions. • Represent the company with pride, excellence & values. • Recording all customers interactions/queries and compile reports for management showing results (ROI).

• CUSTOMER SERVICE AGENT - Inbound
• EROLINK / MULTICHOICE
• 01.2017 - 08.2017
• • Ability to handle customers with different attitude. • Ability to work as individual without direct supervision. • Curiosity- venture and learning new things within and outside my position boundaries. • Dealing with stressful situation and able to sort them in a professional manners. • Empathy- towards other people thought and experience their challenges on their point of view.

• FRONT OFFICE AGENT.
• DTB BANK.
• 08.2015 - 10.2015
• • Opening accounts for new customers. • Review and advice customers on the new and existing products. • Advice on new ways of increasing customers by selling and educating users as how to get affordable and beneficial products and services.