CV Profile No.39787

Experience in the following industries :

• Agriculture, fishing, aquaculture
• Distribution, selling, wholesale
• Engineering, development studies
• Environment, recycling
• Maintenance, servicing, after-sales services

Professional experience

• Field Technical Officer
• Off Grid Electric Company Limited
• Since 03.2020
• i. Management of daily operations at the shop including cash management, shop maintenance ( cleanliness, security, and utilities). ii. To recruit, train and manage service agents and transporters to ensure effective & efficient service delivery to our customers. iii. To provide excellent leadership and mentorship to our contractors. iv. Keeping an accurate, and up to date track of inventory to minimize losses & damages. v. Ensuring safe, timely and effective flow of inventory in the last mile. vi.Responding to all technical service requests promptly

• Off Grid Electric Tanzania Limited
• Francis Joseph
• 10.2019 - 03.2020
• Working closely with Field Team by insuring customer are served efficiently and effectively. To handle inbound call from Field service Agents with varying levels of questions and concerns about solar systems. Remotely completion of Installation, Replacement and Removal task Initiating Customer Payments Reversal to finance and Mobile networks company Resolving unsolved customer task which has been escalated to back office team. Assisting and coordinating with sales team Creating Manual payments from disabled customer order to the new order Making payment reconciliation by checking and comparing payments from customers with Payments Reports sent by mobile companies.