Recruitment Tanzania : Management - CV Profile No. 40876

Head of Project and Integrated Services
Zantel
11.2019 - 11.2021
Managing, determining and define project scope and objectives. Measure project performance to identify areas for improvement. Track project costs in order to meet budget. Weekly project reports Predict resources needed to reach objectives and manage resources in an effective and efficient manner Ensuring project deliverables in line with the organization plans Recording and managing project issues and escalating where necessary Resolving cross-functional issues at project level Monitoring and reporting project progress and performance Managing suppliers/vendors to meet the deliverables. Managing Administration and its requirements

Sales Administrator
TANZANIA STEEL PIPES LTD (TSP)
06.2018 - 11.2019
Responsible for handling quotation and processing orders • Efficient handling of sales order and revenue every moth • To assist the Commercial Manager in ensuring customer’s needs and complaints are attended to • To generate weekly lead /opportunity report and presentations • Authority to identify sales opportunities and recommend them • Annual Regional visits to know the progress of projects • Any other tasks assigned

Customer Rellationship Manager
NFT Consult Ltd
11.2012 - 09.2015
Maximizing customer loyalty and business performance. • Recruiting and conducting interviews • Training candidates elected for the job • Handling database of all candidates and meeting their queries • Managing over 300 staff recruited by NFT for the position of Customer Service Executives • Liaise with our potential client on daily operations • Analyzing complaints, developing new Customer Care strategies and procedures, • Strengthened working relationships with clients, utilizing excellent communication technique

Team player Communication skills Computer skills Customer service Leadership Management skills Problem-solving

Education level : Master

Help University, Malaysia
11.2015 - 12.2017
There was no opportunity given to foreigners on any training from what we studied especially in a Country like Malaysia.

Limkokwing University of Creative Technology, Malaysia
07.2007 - 07.2011
MAXIS TELECOM, MALAYSIA- Enterprise Customer Operations Associate End-to-End Responsibility of Order Processing and Enquiry Management as well as Data/Reporting and Billing Enquiries for all Corporate Customers and Account Managers • Accountability to Complete all Daily tasks, requests and enquiries within the same business day • Able to handle all forms of complaints on products, services, billing and general enquiries in a calm fashion and see out till resolution. • Willingness to take on new tasks, projects aligned with Enterprise Customer Operations • Multitasking across various Business Support and Billing Systems

CV Profile No.40876