CV Profile No.46679

Experience in the following industries :

• Airport and shipping services
• Banking, insurance, finance
• Electricity, water, gas, nuclear, energy
• Health, pharmacy, hospitals, medical equipment
• Telecom

Professional experience

• Human Capital Assistant (Field Studies)
• PSSSF PENSION FUND FORMERLY KNOW AS PPF PENSION FUND (PPF).
• 07.2014 - 03.2015
• Assisting Human Capital Correspondences, Assisting Preparation of Internal Training and Workshop, Filling of Employee particular’s on EHR (Electronic Human Resource), Confirmation of Contribution VIA Track System, to make sure confidential information does not leak, assisting the Induction process, Support the Office's Administrative and Prepare Job Advertisement.

• Customer Service Officer
• LETSHEGO TANZANIA LIMITED T/A FAIDIKA.
• 10.2015 - 03.2017
• Perform customer verification, Organize workflow to meet customer time frames, Direct requests and unresolved issues to the designated resource, Keep records of customer interactions and transactions, Provide feedback on the efficiency of the customer service process, Deal directly with customers by telephone, electronically and by face to face, Responding appropriately to customer questions and comments. Assisting customers in deciding on a product or service to buy, Maintain and updating customer databases, Keeping accurate records of discussions or correspondence with customers and Record details of inquiries, comments and complaints and Monitoring until completion outstanding orders and inquiries.

• Human Resource and Administrative Affairs Officer
• YAPI MERKEZI TANZANIA.
• 03.2017 - 07.2018
• Facilitate orientation/ induction program for the newly recruited workers, Interpretation of regulations, company policy, standing orders, and labour laws, Facilitate the application of work permit, resident permit and Visa on Arrivals, Deal with grievances and implementing disciplinary procedures, Advise on pay and other remuneration issues, including statutory payment and benefits, Assist employees with work matters, career development, personal problems, and industrial matters, Work closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement HR policies and procedures., Ensuring availability of office equipment machine, their maintenance, and repairs, Providing psychosocial counseling to workers include unskilled employees, Assist in developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management and Coordinate recruitment of staff – this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.

• Senior Human Resource Officer
• UNITED BANK FOR AFRICA (T) LTD.
• Since 07.2018
• Manpower planning, recruitment of new staff, intensive background checks, and transferring employees within the organization whenever the need arises, Payroll Administration and updating statutory and voluntary deduction from the payroll, Developed competency on the effective implementation of the Tanzania labour laws and advising Country Head, Human Resource and other employees on employment laws, policing, rules, regulation and any amended law related to employment, Handled the disciplinary procedures and separation while complying with labour laws and fairness, Undertake annual reviews for the staff medical scheme and ensure competitive quotes are obtained from the industry, Manage all learning and development initiatives, employee orientation, and training. Also, interface with relevant providers on the delivery of training programs, Supervision of leave to ensure timely and professional processing of leaves requests per organization policy and labor laws and Pull reports from the HR System whenever required without compromising confidentiality.