CV Profile No.48962

Experience in the following industries :

• Banking, insurance, finance
• Cleaning, security, surveillance
• Distribution, selling, wholesale
• Hotel business, catering
• Services other

Professional experience

• Customer Service Advisor
• Barclays Bank Tanzania
• 02.2015 - 12.2016
• Job Purpose: DISPENSE AND RECEIVE CASH RELATED INSTRUMENTS: PROVIDE CUSTOMER SERVICE TO WALK-IN BRANCH CUSTOMERS. Main Account-abilities and approximate time splits;  CASH COUNTER SERVICES: Cashing of cheques and withdrawals, supervising other tellers at the counter, process both cash and cheque deposits/credits, purchase and sale of foreign currencies, balance cash own tills and assist other tellers for balancing in case of need, groom vouchers for onward processing at the central processing unit/ back-office, cross selling of bank products, undertake customer service advisor and enquires duties as re  CASH MANAGEMENT- ATM’s: Restocking the ATM cash supply , sorting of cash for the ATM to ensure that is clean or fit cash.

• ATM Custodian
• Barclays Bank Tanzania
• 01.2017 - 03.2020
• Job Purpose: MANAGE ATM’s OPERATIONS  CASH MANAGEMENT- ATM’s: ATM’s: Restocking the ATM cash supply , sorting of cash for the ATM to ensure that is clean or fit cash e.g.; Straightening the notes, repatriating any unusable cash to the cash supplier, call for external maintenance company for mechanical failure and administration with minimum disruption to the ATM uptime, reconciling ATM cash daily, independent per ATM, Did repair small faults before reporting to the ATM maintenance company , Did visit the ATM with in the area on each non-working day to check whether ATM is still in operation and adequately stocked.  CUSTOMER SERVICE: Did undertake ATM’s operations duties as required in order to provide excellent customer service, did own and manage customer queries and complaints by taking ownership and resolving them in a timely manner.

• Security Officer
• Absa Bank Tanzania
• 05.2019 - 02.2021
• Job profile: PHYSICAL SECURITY MANAGEMENT  Understanding Standard Operating Procedures (SOP’s), Knowledge on security components, solving different queries on the business units and assigning the service providers to solve any complaints raised within the unit.  Performing Security Risk Assessments (SRA) and performing physical security training to staffs and security guards.  Training on preparing CPA and KRA that is being submitted on monthly basis.  Enhancement or modification of Physical Security tools such as Physical Security manual and policy, monthly and daily snap check templates, and other related to perform SOP’s.  Updating awareness on security checks and response quick tips.  Arranging several meetings with the service providers and enhancing contracts where possible.  Ongoing trainings on different application tools concerning security issues.

• Data Entry-Data entry
• IPSOS Synovate Tanzania
• 07.2013 - 12.2013
• A volunteering Temporary job describing the below  A tabulated excel recorded voice note that is to be in a projected and translated sheet format.  Providing various recommendation portfolio with cascaded various edits to the translated work

• Speech's man Advisor
• UNICEF
• 06.2008 - 04.2010
• A temporary junior youth volunteering structure for a short time basis implicated on supporting wellness to rural areas across the African continent.  Role is to ensure moral support entitled to projects presenting various speech to the audience, advising and providing moral and mental support to the needy.