CV Profile No.53960

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• Infra Administration Manager
• Emxcel Technical Solutions Pvt Ltd,Ahmeddabad
• Since 07.2020
•  Assist in server (physical and virtual) deployment, IT Audits, patching, performance tuning, deploying images and related security tasks.  Daily Team Management; hosting regular performance and mentoring sessions, setting and reviewing targets for each technician  Escalate issues which cannot be resolved by the team  Ensure that team and individual tasks and objectives are completed within a timely, consistent and responsive manner.  Take part in regular service review Meetings with departments across work group  Provide status reporting of team activities against the program plan or schedule  Direct to team members and help to raise the expertise and knowledge of the team.  Implementation skills for data protection mechanisms for Company’s data. (Prevention of misuse, detection of breach of protocols and disaster recovery).  IT Infrastructure Administrative tasks including IT procurement, Team management, Helpdesk Management, New applications implement and vender management, Reports to CEO for entire IT operations.

• Business System Administrator
• TRANSIT MILITARY SHOP LTD, Dar Es Salaam,Tanzania
• 10.2015 - 12.2019
•  Managing & Maintenance of entire IT Infrastructure & Software assets planning, provides global IT infrastructural support and business‐related services, monitoring, development, systems upgrades and support of all IT Infrastructure including Software  Application Exact ERP application, Microsoft Office 365 Business Premium administration, Microsoft Windows Server 2008‐2012, Central Antivirus Security Server, Microsoft Project, Payroll and HRM, SQL Server. Networking environment i.e., Hyper V, Virtualized Infrastructure, NAS systems, LAN, WAN, VPN, Firewall, Managed and unmanaged switches, Wireless access points, Radio Equipment’s plus Active Directory, Group Policy and Backup Data Storage.  Corporate EPBAX Solution, Digital & Analog Telecommunications devices, VoIP PBX phone systems, Access Control System, CCTV Surveillance & Security Systems (NVR & DVR), Photocopiers and other peripherals.  Technical Support ‐ Provide day‐to‐day technical support and guidance to peers and other end‐users in a diverse, domestic work environment across multiple locations, as needed.  Manage financial aspects of the IT Department, including purchasing, budgeting, and budget Review & Negotiate and administer supplier contracts and service agreements.  Develop and implement the company IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

• System Administrator
• Dhandho Road Haulage (T) Ltd, Dar Es Salaam,Tanzania
• 08.2013 - 09.2015
•  Maintaining and administrating computer networks and related computing environment including system software, application software, hardware and configuration.  Administration of Active Directories & Solutions like Office 365  Setting up of networks and establishing DNS & DHCP servers  Installation of Client VPN and Support  Installation of Application and Software Support  Timely resolution of Technical Support Issues via email/ on call  Routine Data Backup and Downtime Management  Virtualization: Creation of Multiple Instances and their management using Hyper‐V, VMware and Microsoft Application  Communicating with the client and providing them the required information as a technical expert.  Maintain configuring and monitoring virus protection software and email applications.  Monitoring the network performance to determine if adjustments need to be made  Operating the master consoles to monitor the performance of network and computer systems.  Aware of ticketing system and understanding SLA based ticket resolutions.  Performing Ticket based operations for our international clients.

• System Administrator
• Somika SPRL, Lubumbashi, D R Congo
• 07.2010 - 07.2013
•  Perform regular installations and updates for IT hardware and software systems.  Provide support for Desktop/Laptop/Tablet/Printer/Scanner/Copier/Internet/ Network/Server/ Firewall/ Wi‐Fi through remote for the smooth functioning of IT systems.  Setting‐up and upgrading computer systems for end users.  Maintain and troubleshoot LAN/WAN connectivity issues.  Provide end user application training as needed.  Identify and resolve technical issues to reduce downtime.  Provide IT support and service to end users.  Monitoring system performance.  Perform routine/scheduled audits of the systems, including all backups  Ensure all IT systems are working efficiently and optimally.  Responding in a timely manner to service issues and requests  Anticipating clients’ needs and effectively addressing concerns related to their issue or resolution.  Participates in project planning and/or facilitates efforts and ensures that assigned orders are accurately maintained and client interactions are documented in accordance with standards and policies.  Consults on the installation of client site software and equipment and coordinates technical support to resolve issues.  Develops and delivers end‐user training curriculum.