CV Profile No.54579

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Services other
• Telecom
• Temporary work, recruitment

Professional experience

• Customer Care Executive
• Vodacom Company Limited
• Since 09.2019
• Main Responsibilities • Attending customers and assisting them with their queries via phone, mail or social media •Advising and educating customers what to do the next time they encounter similar problems •Informing customer on deals and promotions offered by the company •Utilize computer technology to handle various customer queries •Take the extra mile to engage customer.

• Human Resources Officer
• National Bank of Commerce
• 04.2019 - 04.2020
• Main Responsibilities and Tasks •Screened application, coordinated and scheduled interviews , and follow up meetings for candidates, hiring manager and interviewers •Spearheaded with preparing offer letter for new employee, organized on boarding package and completed new hire paperwork/review for completeness and accuracy •Organized and maintained employee files to ensure documents and information are retained and easy to locate and tracked materials removed from files to ensure that borrowed files were returned •Exit management by Instructed leaver to fill exit form and reviewed for completeness •Collaborated with the payroll unit to ensure workforce information is kept up-to-date and any problems identified and addressed. Issue accurate payroll instructions to meet payroll deadline •Oversaw employee services such as enrolment of new employee into Pension Fund and Medical Insurance scheme and staff enquiries regarding benefits •Participated in company- wide training seminars and online training to understand office work flow and improve skills •Performed other clerical duties such as responding to employee emails, answering telephone, entering and printing information