CV Profile No.65163

Experience in the following industries :

• Call centers, hotlines

Professional experience

• Customer service representative
• TIGO TANZANIA under PCCI LIMITED
• 01.2017 - 07.2019
• 1. Answering calls professionally to provide information about the product and services. 2. Refer unresolved customer grievances or special request to designated department for further investigation. 3. Escalate different issues concerning customer request to supervisors for immediate solutions. 4. Dealing with Tigo Pesa transaction, Initiated and secure the account of customer. 5. Provide accurate information to customer through maintaining excellence product knowledge.

• Customer Service Supervisor
• PRINCESSBET TZ
• 06.2021 - 06.2021
• 1. Monitoring staff where issues have been observed or highlighted pro-actively taking action. 2. Problems solve any technical challenges ongoing the office, premises and employee work- spaces. 3. Lead, manage and develop the customer service team ensuring that all process, functions and system are in place to ensure customers satisfaction and target and KPIs for each team member and agreeing review dates. 4. Monitor and report monthly basis performance, initiating remedial action where required to ensure the achievements company targets and agreed KPIs. 5. Providing a high level of customer service through responsiveness, reliability and professionalism. 6. Ensure that all monthly and periodic reports required by management are provided within the prescribed time. 7. Work closely with internal departments facilitating and assisting team members in order to resolve customer’s inquiries.

• Customer Service Agent
• WINPRINCESS TZ
• Since 06.2021
• 1. Handling all received inquiries via phone and charts and ensuring that all inquiries are settled. 2. Provide customers with basic information on all company’s products to increase Customer awareness & ensure a high level of quality service. 3. Handle customers’ queries and complaints and ensure effective closure of complaints within the set SLA to reach customer satisfaction and loyalty.