CV Profile No.77755

Experience in the following industries :

• Banking, insurance, finance
• Consumer goods
• Distribution, selling, wholesale
• Industry, production, manufacturing and other
• Services other

Professional experience

• Territory Sales Manager (TSM)
• AIRTEL Tanzania Private limited Company (Contract)
• 09.2022 - 02.2024
• Responsible for Managing team and other resources to ensure growth of Customers Base, Sales targets and Profit Maximizations also to Navigate the Market, Research and Cultivate long lasting with with existing potential Clients.

• Management Trainee
• BRAC Microfinance
• 04.2021 - 12.2022
• Accountable for Research and evaluate clients’ creditworthiness and create credit scoring models to predict risks, Loan disbursements, Conduct member’s recruitment and screening and Orienting clients to the particular loan products and services. Follow up with clients to manage debt settlements and loan renewal and ensure all lending procedures comply with BOT regulations.

• Data Quality Officer (Contract)
• National Bank of Commerce (NBC –HQ)
• 12.2021 - 04.2022
• Responsible for Performing checks for identification of customers risk ratings, reports preparations to Branch and reviewed and remediate clients’ accounts. Accountable for Conducting risk and compliance assessments and Maintained confidentiality of bank records and client information and also directed specific questions to appropriate branch personnel. and delivered prompt, accurate and excellent customer service.

• Digital Banking Effective Unit Digital and Alternative Channels-Mobile & Internet Banking (Internship)
• National Bank of Commerce (NBC –HQ)
• 02.2020 - 12.2021
• Responsible for promoting Bank client on Utilization of Digital ❖Product Channel such Mobile Bank, Internet and Card issuing, ❖Ensure all bank Client are Connected with Digital banking Channel Products and Services. ❖Responsible for the distribution of Bulk SMS to all Bank clients for product awareness and digital services utilizations and ❖responsible for conducting various digital channel Campaigns for product boosting awareness and sales and revenue maximizations

• Client and Marketing Coordinator
• AFROMARK Communication Marketing Agency (T)LTD
• 09.2019 - 02.2020
• ❖Responsible for advising and provide client support on service and products and ensure the product and services are well communicated to the Clients ❖Accountable for Conduct customer service workshop and presentation and Provide support in new product development and enhancement activities. ❖Responsible for selection and recruitment of the brand ambassadors for product promotions, advertisements and selling. ❖Constantly generating ideas for new brand campaigns and projects and Managing and supervise day to day activities of the Product's Brand Ambassadors for promotions, advertisements and selling activations and Participation on Oversee flagship campaigns/ events and budget allocation

• Sales and Marketing Personnel. (Contract)
• Emirate Aluminium Profile Company
• 01.2018 - 08.2019
• ❖Responsible for Maintaining accurate records of products sold in a daily, weekly and monthly bases and submit a report to the Manager of sales. ❖ Provision of consulting service and advice to the clients on products and Services Information. ❖ Building and maintaining long lasting and friendly business relationship with clients. ❖ Develop and implement sales strategies to achieve company objectives and targets. ❖ Maintain client relationships including regular outreach, communication, and visits with existing and potential clients Monitor competitor activities and provide feedback to the management team. ❖ Conduct market research and analysis to evaluate trends, competition venture and other information that affects marketing strategies and address all Customer Complaints and resolve them in liaison with Quality Team and ensure sustainable relations with the Distributor/Dealer.

• Customer Service Representative (Student Field Trainee)
• Local Authority Pension Fund (LAPF/PSSF)
• 01.2016 - 06.2016
• ❖ Attending field work to obtain and registration of the new members. ❖ Preparation of receipts dispatch and receiving the incoming benefit claims and listening to members claims regarding benefits payment. ❖ Complete report on over all Members Satisfaction and Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines. ❖ Responsible on ensuring that member beneficiaries are fulfill all the documents as required. ❖ Consistently provided friendly guest service and heartfelt hospitality. ❖ Checking documentation to ensure that it is correct and complete. ❖ Build sustainable relationships and trust with customers through open and interactive communication ❖ Attending field work to obtain and registration of the new members and Preparation of receipts dispatch. ❖ Receiving the incoming benefit claims and listening to members claims regarding benefits payment. ❖ Complete report on over all Members Satisfaction. ❖ Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines. ❖ Responsible on ensuring that member beneficiaries are fulfill all the documents as required and Consistently provided friendly guest service and heartfelt hospitality. ❖ Build sustainable relationships and trust with customers through open and interactive communication