CV Profile No.85418

Experience in the following industries :

• Transport, logistics, postal services

Professional experience

• Accountant
• Lake Trans Logistics Limited
• Since 01.2020
• • Manage all accounting transactions. • Report to management regarding the finances of establishment. • Preparing budget forecasts. • Reconcile accounts payable and receivable. • Reconcile records of bank transactions. • Receive, record, and bank cash, checks, and vouchers. • Liaise with bank to address any issues and queries. • Handle monthly, quarterly and annual closings. • Keeping an eye on accounts receivable and outgoing payments from accounts payable. • Examining bank statements and reconciling them with general ledger entries. • Provide guidance on revenue enhancement, cost reduction and profit maximization.

• Contact Center Agent
• Emirates Post Group
• 08.2018 - 12.2019
• • Perform inbound and outbound calls, chats and emails related to company products and services and answer queries. • Ensure that accurate and correct information is provided to customers. • Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members. • Cross train to other positions as directed. • Educate and explain products and services to customers. • Determine source of problem and provide solution to the problem or inquiry. • Escalate calls, emails & chats to contact center senior along with appropriate correspondence to obtain resolution.