CV Profile No.85632

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Marketing, communication, media
• Services other
• Social, public and human services

Professional experience

• Call Centre and Tele sales assistance Manager
• Bayport financial Services
• Since 04.2020
• 1. Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. 2. Develops call centre systems by developing customer interaction and voice response systems, and voice networks. 3. Maintains and improves call centre operations by monitoring system performance, identifying and resolving problems. 4. Accomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees. 5. Meets call centre financial objectives by estimating requirements, preparing an annual budget. 6. Prepares call centre performance reports by collecting, analysing, and summarizing data and trends 7. Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

• CREDIT ADMINISTRATION OFFICER
• Bayport financial Services
• 01.2020 - 04.2020
• 1. I was responsible for quality assurance and affordability checks to ensure that loans agreements are complete and accurate as per approved credit policy and these agreements are uploaded to E-doc. 2. Approve and activate loans in the specified parameters in the credit policy and refer loan application outside those parameters to management for approval. 3. Attending to branch inquiries concerning the overall quality checks and disbursement process. 4. Ensure physical loan forms from branches are signed off by administration officers in time. 5. Ensure to reduce or eliminate the institution’s exposure to risks by performing all relevant checks as will be assigned from time to time and this includes all the platforms arrears eg ussd and nipe boost. 6. Liaise with finance department daily concerning consolidation disbursement as well as communicate and coordinate with other internal departments

• DIGITAL ON BOARD AGENTS SUPPORT.
• Bayport Financial Services
• 06.2019 - 12.2019
• 1. Managing consultant channel capillarity 2. Manage consultant efficiency per assigned territory. 3. A bridge between ground operation and the sales management. 4. prepare training materials for assigned territory 5. managing alternative channels for training i.e Audio visual 6. Reconcile ground sales and reported sales 7. Manage consultants’ queries from the market 8. Analyze and report the performance of different collection streams and efficiency rates 9. Perform risk management to minimize project risks 10. Point of contact in communicate project and reporting on technical and operational challenges 11. Monitor and improve the process for the sales consultants and branch managers

• SHOPS SUPERVISOR
• VODACOM SHOPS
• 02.2018 - 05.2019
• 1. Coordinating with the retail sales representatives’ team to provide excellent customer service (especially during peak times) 2. Providing accurate information such as product features, pricing and after-sales services. 3. Informing customers about discounts and special offers and help customers to solve their Vodacom related problems