CV Profile No.96304

Experience in the following industries :

• Hotel business, catering

Professional experience

• Director of Operations
• Ramada Hotel & Suites by Wyndham JBR, Dubai
• 04.2022 - 04.2023
• • Constantly review/reassess SOPs, Health and Safety, as well as Policies & Procedures, periodically and roll out necessary changes, in consultation with the General Manager, and ensure full compliance to them. • Coordination with HODs for the execution of all activities and functions, and liaison with 3rd parties pertaining to their services. • Ensure the property is personally inspected to identify shortfall in standards and maintenance as per schedule. • Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, Medallia and Social media feedback and action taken for service recovery, and also any staff issues. • Ensure guest queries/complaints received are responded to as soon as possible. • Be responsible for Quality and Guest Experience enhancement tools, their thorough implementation and maintenance (Medallia, iAuditor, Trip Advisor, Booking.com etc.) and accountable for all their scores.

• Rooms Division Manager
• Ramada Hotel & Suites by Wyndham JBR. Dubai
• 03.2018 - 03.2022
• Ensure efficient running of the rooms division in line with Corporate Strategies & Brand Standards, whilst meeting employee, guest and owner expectations. Ascertain the highest levels of guest satisfaction whilst maintaining compliance with all departments by spearheading and controlling all the operations of Front Office, Housekeeping/Engineering. Conduct performance evaluations as required regarding colleague probation periods, annual performance reviews, promotion or transfer consideration and salary reviews. Reinforce the late charge policy to maximize REVPAR, prepare the annual budget and drive operations within budgetary guidelines.